All orders are dispatched same or next working day by Royal Mail First Class Recorded post or Royal Mail Special Delivery. If any other service is used, you will be notified beforehand. Delivery is charged as close to cost as possible, and the service offered will depend on the value of the item. Items over £39 in value are not covered by First Class Post insurance, so are sent by Royal Mail Special Delivery.

On dispatch, customers will be notified of the delivery company and a likely delivery date.

On receipt, any damaged or missing items must be reported to us immediately. If the item(s) don't arrive within 3 working days of the expected delivery date, please let us know on customer@bytemart.co.uk, quoting your name and eBay item number.

If, after receiving an item, you decide that you no longer need it, or it is unsuitable for your needs, we will be happy to offer an exchange or a refund of the original purchase price (less our postage costs), within 14 days.

You must contact us for a Returns Authorisation (RA) number on customer@bytemart.co.uk BEFORE returning the goods. The refund will be issued on receipt of the undamaged and complete item. Refunds are issued by the PayPal Website Payments Pro system.

Goods should be returned to:
Bytemart Ltd
Metropole Chambers
Salubrious Passage
Swansea SA1 3RT

If you believe a product you have received from us is faulty, please contact us within 48 hours of receipt on customer@bytemart.co.uk. We will ascertain whether the product is being used correctly.

Should the product be faulty, you will be given a returns number, which must be quoted on the packaging when returned to us. On receipt of the item we will check the fault and, if confirmed, refund your original purchase price, and all postage costs.

Your rights are protected under the Distance Selling regulations at http://www.opsi.gov.uk/si/si2000/20002334.htm