Payments
PaymentsAll payments from this website are processed by the PayPal Website Payments system. This allows you to securely enter your credit/debit card and personal information on the PayPal website to pay for your goods, or use your PayPal account if you have one. This system is 100% secure, and no sensitive information is captured or transmitted by our website.
Your credit/debit card statement will show "Bytemedia Ltd" as the payee. |
Privacy Policy
Privacy PolicyWe are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
The information we collect and how we use it
When you buy a product from us we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date.
We gather this information to allow us to process any orders you may make. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to customer@bytemart.co.uk
We will never provide your information to third parties.
How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
The server is protected behind a hardware firewall, and the root access to the server is by username and password, which are changed on a monthly basis. No personal data is held on the remote server, so it is not accessible to any third party.
We also keep your information confidential. The internal procedures we use cover the storage, access and disclosure of your information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating your details
If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to customer@bytemart.co.uk or by sending a letter to Bytemart, Metropole Chambers, Salubrious Passage, Swansea SA1 3RT
Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
How to contact us
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to customer@bytemart.co.uk
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Delivery
Delivery & ReturnsDelivery
All orders are despatched same or next working day by first class post or courier. If any other service is used, you will be notified beforehand. On dispatch, customers will be notified of the delivery company and a likely delivery date. On receipt, any damaged or missing items must be reported to us immediately. If the item(s) don't arrive within 3 working days of the expected delivery date, please let us know on customer@bytemart.co.uk, quoting your name and order number.
Unwanted/Unsuitable Goods
If, after receiving an item, you decide that you no longer need it, or it is unsuitable for your needs, we will be happy to offer an exchange or a refund of the original purchase price (less our postage costs), within 14 days.
You must contact us for a Returns Authorisation (RA) number BEFORE returning the goods. The refund will be issued on receipt of the undamaged and complete item. Refunds are issued by the PayPal Website Payments Pro system.
Faulty Goods
If you believe a product you have received from us is faulty, please contact us within 48 hours of receipt. We will ascertain whether the product is being used correctly.
Should the product be faulty, you will be given a returns number, which must be quoted on the packaging when returned to us.
On receipt of the item we will check the fault and, if confirmed, refund your original purchase price, and all postage costs.
Your rights are protected under the Distance Selling regulations at http://www.opsi.gov.uk/si/si2000/20002334.htm
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